Qwest Wins Excellence Award for Data Quality

Boston-based telecommunication research firm, Atlantic-ACM, has presented Qwest Communications with an award for providing top-quality data services. Atlantic-ACM surveyed more than 800 long-haul service customers before reaching conclusions. Atlantic-ACM’s 2009 Wholesale Carrier Excellence Awards provide a detailed account of the survey results.

Survey results indicate that Qwest Wholesale Markets provide the highest quality data solutions available. During last year’s 2008 Wholesale Excellence Awards, Qwest tied for first place in two categories: network performance and ability to satisfy service-level agreements. In addition, Qwest’s Business Markets Group led in billing and sales representative honors for the Atlantic-ACM 2008 Business Telecom Services Carrier Report Card.

"Qwest is aligned and focused on delivering a robust portfolio of data/IP and voice solutions to meet customer needs, and is honored to have been recognized by wholesale customers for the seventh consecutive survey by ATLANTIC-ACM,” stated Executive Vice President of Qwest Wholesale Markets, Roland Thornton.

Based on more than 800 wholesale consumer reviews, the Atlantic-ACM Wholesale Carrier Excellence awards evaluate the performance of various telecommunication carriers. Results of the 2009 Atlantic-ACM Wholesale Carrier Excellence Awards were revealed at the CompTel Plus Spring 2009 Conference and Expo, held at the Gaylord Texan Resort and Convention Center.

Results of the 2009 Wholesale Carrier Excellence Awards were as follows:

Qwest – Data Quality
AT&T – Brand, Network and Voice Quality
Sprint – Sales Representatives, Provisioning and Customer Service
Global Crossing – Billing and Provisioning
XO – Data Price
Level 3 – Voice Price

“Overall satisfaction with wholesale carriers is up in operations as well as product quality,” stated Fedor Smith, President of ATLANTIC-ACM. “Our trending indicates that, over time, segment leaders have become increasingly proficient at developing and deploying wholesale products, which is reflected in ratings by their customers.”